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How to Use Customer Experience as a Competitive Advantage for Your Business
A satisfied customer equals to a satisfied businessman. When dealing with customers make it your point to have their needs always satisfied because business is about competition be ready to use customer experience to your advantage. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.…
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The Ins and Outs of Customer Service
Customer service will be examined as many things, but it essentially boils down to two core aspects that help add to the overall customer experience. The first aspect is the one that most people usually associate with customer service, and that is the literal customer service department found in many stores. This is the area…
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The Good and the Bad Customers for Business
While many companies might believe there are only two types of customers, there is in fact a third one that is easily forgotten by many. Social CRM and creative customer support are often directed at the first category of customers, which are the new customers. While this is necessary, the main focus should be on…
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Surprising Things That Will Improve Customer Experience
As a businessman you understand how important customer experience really is. Knowing this important fact should be able to give you success but then how should you go about it. Surprisingly, there are thing you can do to help. Here is just what to do to achieve this. Yonyx enables organizations to create decision tree…
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Essential Features of a Good Customer Support Department
In order to improve customer experience, there are several features that are necessary to define a good customer support department. What are these features? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Reliable: A good customer support department is reliable, which provides…
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How Far Has Customer Support Gone Today?
Before, companies have provided excellent service to customers and believes that the customer will always be right. It is a standard policy that most types of businesses follow. Customer support has revolved around what the customer needs and it is visible especially when we enter establishments. Yonyx enables organizations to create multi-media flowcharts that replace…
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Three Social CRM Tips That Work
Social CRM has become a must adopt tool in the business world today. The reason is, social CRM is power customers have on the business. The only challenge with this kind of knowledge is beating the competition that is generated amongst brands. Nonetheless, social CRM will work for you if you follow these strategies. Yonyx…
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Top Three Reasons Why Technology (like self-service) Improve Customer Experience
Today’s technology has greatly improved the business sector. With state of art inventions, the business world is greatly being changed. Therefore, there is need to embrace it when it comes to customer experience improvement. Here are three reasons just why it should be embraced to improve customer experience. Yonyx enables organizations to create decision tree…
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Understanding What Customer Experience is About
When you want to succeed in business the best move would be to understand what the business is all about in the first place. That is why you need to understand what modern customer experience is about. Business is about customers and here are ways to make sure of that. Yonyx enables organizations to create…
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Upping Your Business Game Online
Everyone is online nowadays. Whether it is on a social network, or email, or anything else, all of your customers now and of the future can be found on the Internet. So, that makes it the best place to try and interact with them, especially on the social CRM front to provide an excellent customer…
