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Enter Social CRM, the Evolution
The standard CRM that many companies have used for decades operates through data and processes. It is not customer-focused but sales-driven. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Enter social CRM – the evolution – which is both a strategy…
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How to Grow Your Online Customer Base
The online medium has enabled business to improve greatly. This current technology has provided business with a medium to reach out to their customers easily. Many people can’t wait to log in to their accounts and see what’s new. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…
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The Best Way to Protect Customers from Competitors
The business world is all about competition. Therefore to survive in the tide of this competition you need to develop strategies that will protect your customers. With every business trying hard to lure and maintain customers you may find it hard to keep up. But here are tips just can work for you protect your…
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CRM, More Than Just Technology
It is perfectly alright to think about CRM as your company’s database – containing relevant information. But, what people don’t usually recognize is the fact that it is more than just useful technology. Related Article: How decision tree driven interactive guides bring smiles to your customer? Perhaps, you believe that CRM is nothing more than…
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Three Smart Ways to Improve Customer Loyalty
Do not blame yourself when your customer prefers the vendor next to you. All businesses have their loyal customers who contribute a lot to the growth of their business. They are the people who contribute almost 20% of their total revenue. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Three Smartest Ways to Please Customers Online
How to please customers is the biggest challenge many businesses face. This means meeting their expectations and making sure they are satisfied each time. For offline businesses it is not a difficult task, since physical interaction with the customers is easy. Related Article: How decision tree driven interactive guides bring smiles to your customer? However,…
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Traits Determine the Ultimate Customer Service
If you desire your company to have the best customer experience and service around, then you need to make sure that the people in your customer service department are the best of the best. In order to be the best, they must have certain traits that will propel your company to the forefront of customer…
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The Technicality of Technology: Creative Customer Support
One of the driving forces of a perfect customer experience is being able to provide technical assistance when it is needed. While this might mostly concern social CRM, it is an issue that is becoming more and more imperative as customer support analyst are discovering. Companies need to keep up with the growing technology as customers…
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Obtaining a Balanced View on CRM Systems
To ensure that you start implementing your CRM system correctly, you must obtain a balanced perception about it. This allows you to assess the current status of your company especially those related to technology, process and people. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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CRM Techniques that Help Your Business Grow
When you implement CRM, don’t expect to see immediate results – it doesn’t work that way. Only with patience and certain techniques upon implementation can help you anticipate positive results. Related Article: How decision tree driven interactive guides bring smiles to your customer? Plan up: Granted, you’ve invested on a CRM system or perhaps embarked…
