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Keys to Significant Customer Support Improvement
Both employees and customers are influenced by powerful words especially on what they would think or feel. If you don’t set expectations and goals up front, you cannot provide excellent customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The keys…
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Fast User Experience through Automated Support
Customers want fast transactions and as a business owner you can provide this through automated support. This process allows you to provide fast user experience by taking advantage of technology. The concept of automation allows your business to operate as quickly as a few clicks of the mouse. This makes it even faster than human…
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3 Customer Experience Strategies for Greater Customer Service
The desire to be the best in business comes with one or two sacrifices for your customers. Good service is what they want and you should make it happen for the obvious reason: success. Here are three customer experience strategies to make that happen. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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How Social CRM can Help Your Brand
When you talk about technology all you see is the benefits in store. The business world is not left behind in this due to the impact brought by social media. Big brand in the business world have taken up social media as their main hope to grow. This how it can help to achieve this…
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Three Customer Types and What to Do
Customers can essentially be broken down into two categories: Newbies and Returners. These two types are usually how you would dictate how you set up your customer experience, social CRM, and creative customer support. However, there is another set of categories that are harder to determine, even by customer support analyst standards. While you cannot…
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The Meaning to Business is Customer Service
Businesses thrive on returning customers, which make up roughly half of all revenue. Sure, attracting new customers is great and all, but unless you can keep them by providing an excellent customer experience or superb social CRM, then they will not come back. Many businesses tend to focus more on the new customer aspect and…
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Automated Support Enhances Overall Customer Experience
In an era where instant messaging and social media network are changing business perspective, enhancing the customer experience has become a challenge. Social CRM, automated support and customer self-service have become the turning point in doing business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Reasons to Love Automated Support
Are you struggling to get more sales or have existing customers buy more from you? Are you trying to nurture relationships with your customers online so you’d know what they think of you? Automated support is what you needed as it effectively gives you the means to do most of the things online. Yonyx enables…
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Four Critical Customer Experience Centric Questions for Your Business
Businesses exist with the sole purpose of satisfying customers. In other words we would say maintaining above standard customer experience. Most of the rime the focus in business sifts leading to customer neglect. These questions on customer experience will guide you; Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help…
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Customers Metrics to Consider When Improving Experience
The customer is always the boss. Use this fact to your advantage and it will wonders for your business. You as the businessman know what our customers’ needs are and can use them for the better of your business. Here is what you should consider. Know Your Customers Knowledge is power so they say but…
