-
The Little Known Obvious Truth
There are many business strategies that have been formed throughout the years, with some being highly successful and others not so successful. While each business should definitely have their own business plans, there is a common trait that many companies do anyway without realizing its importance. There are other companies that completely forget about it…
-
The Cream of the Customer Service Crop
The only way that your business is going to succeed in the fields of customer experience and social CRM is by providing high quality customer service on every level. Focusing on this aspect of your business will be helpful to the revenue, as a great customer service staff will ensure the return of customers and…
-
Stay on Top of Everything through Automated Support
Technology changed almost everything considering the introduction of the concept of automated support. It used to be considered that the hardest part of doing business is to attract customers and nurture relationships with them. However, the challenge that most businesses are facing nowadays is when customers close their doors to you. Yonyx enables organizations to…
-
Collect Data Better through Automated Support
Businesses benefit more from collected customer data, which can be collected easier through automated support. Otherwise, it would be hard to keep up with the ever growing market information and network. The process of automation is not a threat of eliminating the human touch but a good way of understanding customers and providing better services…
-
Teaching Business 101: Build Your Customer Experience
While some business owners are sure that they have the perfect business model, only the truly wise will constantly look for ways of improvement. Whether this is adding to the overall customer experience, or remodeling the social CRM, there is always room for improvement, and this concept must be kept in mind when instructing others…
-
Automated Support Makes Doing Business Easier
Customer support should not be compromised by businesses and the concept of automated support may be repulsive at first. Companies must focus on enhancing the basic processes of customer support to make sure that long-term success is achieved. However, the only way businesses can enhance the basic processes is through automated support. Yonyx enables organizations…
-
Automated Support Allow More Personal Touch
Automated support is a great idea especially for businesses but on the part of customers – we don’t like to talk to machines. A more personal touch is what people need. This personal human element when customers talk to agents is what they needed to make sure their issues are going to be resolved. They…
-
Technology In Your Favor
The world is ever changing, and with it technology and the way that things must be handled. In some circumstances, technology can be hindrance to providing a good customer experience and must rely entirely on social CRM. Technology should be stopping you from growing as business however, and instead should be assisting in expanding creative…
-
Taking Social Media by the Harness
Advertisements can certainly be found in a number of places in this day and age. Billboards, newspapers, fliers, and still countless others. The number one place for advertising and social CRM are on social media sites like Facebook and Twitter. A vast majority of people utilize these services on a daily basis, and are thus…
-
Small Business Social CRM Implementation
Small businesses don’t have as many issues and problems like large corporations do. Often, simple CRM will do when it comes to managing customers. However, social media allows you to get a little intimate with customers not only in your locality but all throughout the world and this is what social CRM is all about.…
