Collect Data Better through Automated Support

Businesses benefit more from collected customer data, which can be collected easier through automated support. Otherwise, it would be hard to keep up with the ever growing market information and network. The process of automation is not a threat of eliminating the human touch but a good way of understanding customers and providing better services to them.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Automated support can collect customer information like their preferences, feedback, opinion and other pertinent data, which when analyzed will give you a wealth of other information so you can improve your interactions with them. Automation can help businesses achieve success by taking care of the basics allowing you to focus more on more important matters.

Automated support can be done through your CRM system, customer self-service channels and other methods of collecting data automatically. The advent of social media network has made things even easier. Through multiple channels, you will know about what the customers really want from you.

The concept of automated support does not eliminate the personal human touch of customer interaction. Rather, it enables the company to understand who the customers are and what they think of you. This enables you to let go of trivial things and take care of things that matter the most to your customers and to the company.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree