Social CRM Doesn’t Have To Be Hard

by | Sep 10, 2013 | CRM

Companies have been keeping an eye on social media since its introduction because people from all over the world have started using it whether for personal purposes or otherwise. More than 60% of the general population (who are also consumers) utilize social networking sites. This is the reason why the makeover of traditional CRM happened – hence the term social CRM.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Consumers all across the globe talk 24/7 about the services of companies and provide feedback about brands in one place – social media networking platforms such as Twitter and Facebook. More than this, they also point out companies with bad customer service, impolite reps and shameless attempts in manipulating customers. Yes – customers nowadays have become well-informed and if you do not keep up you’re going to be left behind.

This is the power of social CRM – the ability to see what customers think and feel about you and your products or services. These are the things that you should pay attention to because it can make or break your company. You must designate the right persons who can handle social media and they must have attention to details.

Social CRM has given an entirely new dimension to the term “customer relationship management” because consumers have harnessed the power of the Internet to voice out their opinions.

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!