Technology changed almost everything considering the introduction of the concept of automated support. It used to be considered that the hardest part of doing business is to attract customers and nurture relationships with them. However, the challenge that most businesses are facing nowadays is when customers close their doors to you.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
In an era where instant messaging, social media networks and other cyber hypes, having a rude clerk or bad customer service quickly becomes a bad stain on your company’s reputation. It becomes a black mark on your record. This is where automated support comes in. It allows you to know what the customers think before they become a bad mark.
How does automated support work? The process of automation notifies you whether a customer or two has expressed dissatisfaction on the service or product they have used. This allows you to fix the issue right away without waiting for their dissatisfaction to grow into permanent mark when they leave feedback. This is especially important for small businesses in order to stay on top of everything.
Many skeptics would think that satisfying a couple of angry customers is not worth their effort and their time but we beg to disagree. Every customer is important and you cannot lose any of them. Angry customers when subdued and satisfied can turn tables for you by recommending you to their friends. Their opinion matters to others because they’re not the type of people that are easy to satisfy in the first place.
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