Taking Social Media by the Harness

Advertisements can certainly be found in a number of places in this day and age. Billboards, newspapers, fliers, and still countless others. The number one place for advertising and social CRM are on social media sites like Facebook and Twitter. A vast majority of people utilize these services on a daily basis, and are thus an excellent place to provide quality creative customer support and customer experience. Much information can also be retrieved by customer support analyst, which can be beneficial to your business as a whole. If any business wishes to thrive in these modern times, one must adapt their business plan to incorporate these social media outlets.
Many actions can be performed on these platforms that social CRM can take full advantage of. Customers can go to a page dedicated to you and compliment you on their excellent customer experience with you. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

This is also a great place for a business to give back to the customers, by offering exclusive deals or content for their social media based customers. It is on these pages that you can also show off your fantastic customer service skills. [button_box header=”” buttontext=”Sign Up for Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree