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Why Customers Dislike Voice Messages and How to Solve this Problem
Most companies have reported loss of business to the competition when they can’t come to the phone either because they have few client service reps to match their incoming calls. In the wake of fact that customers don’t like listening to voice messages, this post tells you some of the reasons why customers hate voice…
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Giving Your Customers What They Want
Photo by Sora Shimazaki Business owners experience seeing at least one product or service that doesn’t do as well as they had expected. It can be more painful if you do not notice it right away. Seasoned business owners are likely to pick up on the warning signs of a failed product or service. However,…
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Improving Customer Experience through Social CRM
If you’re one of the businesses that embraced social CRM, what are the methods you can use to improve customer experience? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Demonstrate positive attitude. When implementing social CRM, the most important factor to improve…
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Small Businesses Need Customer Service Too
Business owners face a lot of problems, like finding new customers and maintaining old ones. It doesn’t matter whether you own a small business or a large one; customers are essential to any business. They will always be a topic of conversation among business owners, and rightfully so. Small business owners may be under the…
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How Successful Social CRM System Helps Companies?
The focal point of social CRM is the customer rather than the act of “selling.” The system allows you to connect and collaborate with your customers so both of you can solve issues while improving customer experience in the process, which will later build lasting relationships. Eventually, this will turn customers into loyal advocates demonstrating…
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The Importance of Customer Service Leadership
Do you want your new customer service policy to take off and be a success? Then you need to step it up as a customer service leader and show other employees how to act by leading the way. You need to be actively involved if you want to improve the quality of customer service that…
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How Does Social CRM Work?
It is vital that businesses understand how social CRM works so they can fully implement an efficient and effective system. This is not about defining what social CRM is about but delving into its details with regards to how the process actually looks like. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Customers Respect Courteous Service
For some people, it seems incredibly easy to offer courteous customer service. For others, it may be extremely difficult. People that are overly emotional may have trouble managing their emotions in a customer service position. Sometimes customers can be very demanding or rude, and as an employee, it can be difficult to continue being courteous.…
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Social CRM as an Art and a Process
There is no business today that doesn’t “sell” whether product or service. The act of selling is a process by which you have to communicate and persuade. You should know that with a good social CRM in place you can become more efficient in communication with your customers. Yonyx enables organizations to create multi-media flowcharts…
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Practicing Accountability to Ensure CRM Success
Social CRM isn’t just about dynamic interaction with people to provide better customer experience. Among the factors that can improve customer experience, accountability is probably the toughest. It has always been easier to offer or promise things using social media but it takes too much effort to deliver them and follow through the offer right…
