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How to Manage Relationships through Social CRM
Because of social media networks, information quickly travels the internet and customers pick up a lot while they do their own research. In line with this, they expect fast, relevant and accurate response if they post some issues or concerns relative to your product or service. The reason why businesses fail in this aspect is…
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How to Get Your Customer Service Policy Right the First Time
If you don’t want to waste time and money, make sure that you get your customer service policy correct the first time you draft it. If you have to redo the policy, you will have to go through the process of rolling it out again, which would be a huge pain. So, how can you…
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Customer Complaints: What to Notice and How to React
All business owners have experienced angry customers, hence the depletion of social CRM and good customer experience. If you’re a business owner and you haven’t experienced this yet, it’s coming. So it’s essential that business owners know how to deal with angry customers properly. Customers complain for a variety of reasons, and some of these…
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Social CRM up Close and Personal
Social CRM and PR has become very important partners in keeping businesses running. In fact, the PR aspect of a company controls the budget and authority of social strategy for all departments in your company. In many businesses, PR departments typically manage handle the social existence of your products and deal with the dynamic relationship…
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How to Use Social CRM to Boost Customer Engagement
Customer relationship management has been abuzz in recent years because, without customers a business can’t exist. Nevertheless, inasmuch as it’s remained firmly robust for a long time, CRM has also experienced numerous changes along the way. Today’s customers send millions of emails annually; are always on social media and spend more than 50% of their…
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Taking a Peek inside the World of Social CRM
Perhaps, you have heard about social CRM a lot of times already and you might be curious as to what it really is about. Social CRM stands for social customer relationship management, which has been a hot topic since its introduction online. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Customer Experience Trends of the Future
Customers experience is a crucial factor for determining companies that will survive in future. Through what has happened in the past, these are the customer experience trends you should expect. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Expect customer kingship…
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Developing a Brand for Your Business
A brand is a name that you give to your products or services to make them easy to refer to and think of. You sell your products under this name. Customers talk about your products using this name. So, you need to pick a name that is well suited to your products and services and…
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Four Customer Service Rules You Must Know
In today’s competitive business environment, every business must take customer service seriously to survive. The globalized market place has given customers a lot of alternatives. A business which fails to constantly serve its customers well will have no place in the future. Following these five customers service rules will give your business a competitive advantage…
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Identifying Your Customer Using Social CRM
As a business owner, do you know who your customer is using social CRM? When using social CRM, it is important that you know who you are dealing with. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. What are the characteristics…
