Customer Complaints: What to Notice and How to React

All business owners have experienced angry customers, hence the depletion of social CRM and good customer experience. If you’re a business owner and you haven’t experienced this yet, it’s coming. So it’s essential that business owners know how to deal with angry customers properly. Customers complain for a variety of reasons, and some of these reasons are more legitimate than others. This doesn’t mean that you should offer better customer service to customers with legitimate complaints. It just means that some complaints warrant a little more of your attention. You can’t appease every angry customer, but you can try. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The list below explores different kinds of customer complaints and suggests ways to handle each kind.

  •  Loyal Customer Complaints: This type of customer is complaining because they are actually unsatisfied with something, they aren’t trying to get anything for free from you. These are the complaints that deserve your immediate attention. If you want your loyal customers to stay loyal, they need to feel like they are important to you.
  • Social Media Complaints: This type of customer makes a public display of their complaint on social media websites like Facebook or Twitter. It’s important to remember to be polite, especially if their criticisms are without basis. If you don’t feel like you can be courteous in response to their public complaint, don’t respond to it. It will disappear from the front page of your feed eventually.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent. Contact us today!

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