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Understanding Customer Types and Maintaining Customers
A lot of businesses devote a lot of time to attracting new customers. However, the process of recruiting new customers should only take 20% of your energy and time. It’s easy to get caught up in the habit of trying to attract new customers with special deals or advertisements. It is definitely important to bring…
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Significance of Authenticity in Social CRM
We have reached the era where customers don’t like being sold to because generally they know what it feels, looks and smells and they don’t want to be part of it anymore. Today, if you want to improve customer experience you must embrace social CRM and its idea of becoming more of a peer instead…
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Establishing Authority in Social CRM
Just because you’re the business owner, you will immediately claim to know everything and customers have little idea what your service or product is all about. This is not the case in today’s world anymore especially with social CRM. Most, if not all, customers know how to do their own research, which will affect the…
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Outsource with an Expert Call Center to Increase Performance
If you want to be successful, you have to be efficient at inbound and outbound calling and customer acquisition. Yonyx can help you maximize the revenue you obtain from every customer interaction. We are the top center for inbound and outbound calling and customer acquisition. If you’re interested in hearing about our inbound calling performance,…
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How to Draft a New Customer Service Policy
You need to be explicitly clear with the details of your customer service policy, or else you risk it normalizing to whatever your company’s culture or tradition is. This may not be a bad thing if your company’s culture or tradition is satisfactory, but being clear about the policy will never hurt you, so it’s…
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How to Find Out What Customers Love
Most businesses struggle to treat their customers right. Customers not only provide the demand side of a business, but also ensure the business remains profitable enough to employ, innovate and grow. A crucial part of this relationship lies in how the two relate. Since the stress to please lies in the business court, here is…
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Social CRM and the Overall Success of Your Business
While technology is an integral part of social CRM in yielding good customer experience, focusing too much on it can make your efforts go downhill – and fast. The traditional CRM strategy has good software technology that can make businesses rise to enterprise levels and though it has centralized focus on people technology is still…
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Achieving a Good Balance in Your Social CRM Strategy
Are you trying to find the correct balance of interaction and adoption within your Social CRM strategy? Don’t worry – you’re not alone. A good proportion of business owners don’t know that their CRM strategy can generate a positive return of investment and enhanced customer experience. If you’re not seeing any positive result in your…
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What You Need to Know About Customer Service
What does ‘customer service’ entail? It can mean one of two things. It can mean providing your customers with courteous, professional experiences as they do business with your company. However, it can also refer specifically to one department, the customer service department. This department works directly with customers to solve their problems and handle their…
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What’s True About Customer Service and What’s Not?
There’s a lot of talk about businesses. Some popular topics include attracting and maintaining customers and managing funds well. With so much chatter, it’s hard to keep the facts and myths separate. A big problem that many business owners, especially small business owners, face is deciding how much money to invest into customer service. Many…
