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Avoiding Failure in Social CRM to Become More Productive
If you are a business owner, there are many things to think about especially in the growth of your business. And, it should include using social CRM in your business model, which can greatly improve customer experience. However, there are pitfalls you should avoid in order to avoid failure. It includes – Yonyx enables organizations…
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Why Books Will Not Boost Customer Satisfaction For You.
There is an old saying that goes to the effect that “the best way to hide something is in a book”. Truth is, where customer service is involved, some people take this saying a little too serious- of course books can be thought provoking and insightful- but they won’t deliver good customer experiences as you…
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Customer Service in Philosophy and in Business
Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below. Customer Service as a Philosophical Concept Customer…
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How to Grow your Business Using Customer Feedback
Customer feedback can help each business grow in many ways- if it’s used properly. Most times, some companies are caught in the rut by “seeming” customer centric with feedback forms and report boxes placed strategically all over their premises, yet fail to work with them. Yonyx enables organizations to create multi-media flowcharts that replace the…
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How to Offer Great Customer Service
Never make promises that you can’t keep. This is especially important to remember if you’re a customer service representative or business owner. If you promise your customers something and fail to deliver, you won’t be able to establish trust with your customers, and trust is essential to maintaining their business. For example, if you say…
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What You Need to Know About Customer Service Apprenticeships
Most customer service exists in the retail, recreation, or hospitality business. However, many people from other fields could also benefit from a customer service apprenticeship. A customer service apprenticeship can teach you new techniques and skills that you can use to increase the quality of customer service that you provide. The skills that you learn…
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Being a Business Owner in Times of Economic Uncertainty
The economy isn’t doing too hot in the United States or the European Union. When the economy isn’t doing well, there’s a lot of uncertainty that makes owning a business more difficult. No one likes to deal with business problems resulting from a poor economy, but they have to be addressed. These problems can’t be…
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How Do You Make Your Customers Want to Return?
It’s very tempting to devote a lot of your time to attracting new customers. New customers are easy to bring in if you know what you’re doing. However, businesses should focus their attention on maintaining the customers that they have, because loyal customers bring most businesses more revenue than new customers do. So, how do…
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Which Type of Customer Do You Focus on?
Attracting new customers can be fun and addicting but don’t waste too many resources on it. It’s certainly necessary to bring new customers to your business, but new customers should only take up around 20% of your resources. Loyal customers should receive the most of your time, as they have the potential to bring you…
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Which Skills Are Essential for Excellent Customer Service?
If you treat your customers poorly, you may soon find yourself without a business. Offering high quality customer service is essential to a business’s success. So, what traits and skills are desirable for your customer service representatives to have? Basic listening, speaking, and writing skills are a must. Also, an employee must have strong social…
