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Customer Opinions of Your Business
If you offer good customer service, your customers are bound to be satisfied. You can get an idea of whether your customers are satisfied by looking at what they say on your social media pages or by administering a customer feedback survey. Even if you offer the best prices for your products and services, if…
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Which Type of Customer Is Best for Your Business?
To run a business well, you need to be able to balance between bringing new customers in and keeping old customers around. Your loyal customers need to see high quality, courteous, professional customer service to maintain their support. Besides new and loyal customers, there’s another customer type to look out for – the need-based customer.…
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Best Call Center for Outsourcing
Competition is fierce in this market. It’s hard to attract customers and even harder to retain them. If your customers feel that your competitors offer better customer service and you offer comparable values for your products or services, they will leave you for them. That’s why you need to be sure that you offer the…
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Why Do Experts Think CRM is a Good Idea?
Customer relationship management is one of the most popular terms being thrown around. Rather than fall in the trap of sounding similarly cliché, why is CRM such a good idea in the first place? Means to reaching organizational goals CRM is essential in any business because customers are the bread and butter. A business is…
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Getting Your Concept Service Right
Sometimes you can be the metaphorical blind man making the conclusion that an elephant is hairy since you’re grabbing onto its tail. What are the things you can do to ensure that you get your customer service concept right the first time around? Well first of all, you better know your customer pretty well! However,…
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Social CRM by the Numbers
A lot of arguments have been raised about the viability of social CRM and its significance on the success of the organization. Although mostly perpetrated by people who furiously believe in the old school ways of running customer relations- this post gives you the statistics on why social CRM must be part of your company’s…
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How Customer Complaints Can Help You Serve they Better
Photo by ROCKETMANN TEAM Most businesses feel jittery whenever customers complain about their services, products, or way of doing things. If your business receives massive customer complaints, it can be a sign that things are going wrong. Customers want help. Nevertheless, understanding customer complaints is more of an art- here is how you must take…
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Essential Elements for Your Business Concept
Here is a short list of things that is necessary for creating an effective and powerful business concept (whether it be for a service or a product): FEATURES: When we use the word features, we mean the words we use to help describe the benefits and specifications of your product or service. It’s important to…
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The Insider’s Guide to Happy Customers
Have you ever wondered why all of us seem to love Johnny Depp with so such passion? The answer is simple- he is infuriatingly charming! Your customers also demand the same thing from your company. They will stay loyal to your business as long as you’re committed to making them happy. Yonyx enables organizations to…
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How to Make Rock Star Customer Service Reps
Customer service representatives are the bread and butter of any company’s customer care department. When customers need some advice, when they need solutions or when they need help with problems concerning your products, it’s the customer reps they call. Is it impossible for businesses to create rock star customer care staff? Well, not entirely. Yonyx…
