Customer service representatives are the bread and butter of any company’s customer care department. When customers need some advice, when they need solutions or when they need help with problems concerning your products, it’s the customer reps they call. Is it impossible for businesses to create rock star customer care staff? Well, not entirely.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Smart businesses know that it’s best to have the best people working in their most important department, and reward them accordingly. Truth is, your company cannot attract the best customer care reps if it doesn’t give them good pay or livable salaries. If you want rock stars in your customer care department, then sure pay them well.
You should also make them feel creatively secure. Making your employees dispensable only pays the same to your business- they make the customers feel replaceable too. How will that work for your business? Not good, of course!
Lastly, make their work more meaningful- by applying them to better client service experiences. Exposing your customer reps to poor, monotonous duties like answering redundant client calls doesn’t make them better- it dulls them over time.
With a proper self service platform like the one we offer cheaply, you don’t need to worry about your customer service analyst getting bored or redundant- you can make a rock star out of him or her.
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