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The 3 Biggest CRM Blunders You Should Never Make
Customer relationship management is one of the fastest growing sectors of enterprise. Although this drive is rapidly pushed because of the current demanding customers and technology changes, it’s a drive whose urgency is long overdue. In all CRM drives you’re pushing in your company, watch out for this blunders you’re susceptible to. Choosing CRM solutions…
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The Evolution of Social CRM
Customer relationship management (CRM) is one of the fastest changing faces of business. How businesses treat and associate with their customers has changed in many ways in the last decade- one of them being the rise and rise of social CRM. But, why has customer relations management taken a social angle? First, the technological changes…
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Better Customer Support Leads to Increased Retention
Being in business means expecting that it grows through time. Only a few remained small despite getting more revenues but most businesses strive to grow and expand. The easiest and the most efficient way to grow your business is customer retention. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help…
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Defining Your Service Concept
Nothing is more difficult and painful for a manager of products than when they see one of their products or services that just doesn’t seem to be taking off—it’s slowly (or quickly) dying. In this instance, you should have noticed the warning signs that things were going terribly wrong. Sadly, if you’ve recently started a…
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How to Humanize Customer Support
The missing link in many company customer support services is the lack of a human connection. For them, customer service is a physical association in the least, that it doesn’t deserve much human investment. This is just not true. Research has shown that customers are vulnerable to businesses which humanize support. Here is how to…
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Envisioning a Business Brand
A product or service brand refers to the official and formal name that you plan on selling your product or service under. Normally, this is called a product or service brand in today’s market. It’s always important that you decide on a name that is good for helping your customers remember what products or services…
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How to be Unpopular with Customers
Customer service is one of the most important roles businesses need to focus on. This is because no business can do without customer care- customers bring money to the business, each time they buy! As easy as it is to serve customers, so it is with becoming unpopular with them. Yonyx enables organizations to create…
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Why is it Important to Keep Improving Customer Support?
Most companies strive to deliver better customer support but without the right motivation for implementation this interest becomes meaningless. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. So, why should you keep improving customer support? No matter how accustomed you are with…
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The Dummies Guide to Self Service Information
Everyone has to start somewhere in whatever they’re doing- customer service included. Serving self service information is one of the fastest rising ways of serving customers online. Research has shown that serving self service information to customers is not only time saving, but also good for keeping them happy. Keeping customers happy is also good…
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In-Depth Knowledge about Customer Support
Most business owners from all over the world think they already know the entirety of customer support. Many of them, however, do not – because customer support is an interplay of various aspects of the business including: the quality of services or products, competitive prices, timely delivery of responses, convenience, customized experience, speed, knowledge of…
