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Defining a Product or Service
The term deliverables refers to the items or parts of an item that must actually physically be given to your customers. It’s always important to keep in mind that deliverables should commemorate the beginning and also the end of the delivery of your item, product, or service. Deliverables can be anything from a sales receipt,…
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Why You Should Think Long Term in Customer Support?
If you are providing customer support in your company, it is always beneficial if you think long term. Whatever customer-related decisions you make today will make a difference in the future of your company. This kind of mindset is the cutting edge strategy of your business. Yonyx enables organizations to create multi-media flowcharts that replace…
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Creating A Customer Centered Business Culture
Customer service lies in how businesses treat or value their customers. When excellent customer service is part of your organizational culture, you can rest assured that you’ll never run out of customers. Nevertheless, an excellent customer centered culture doesn’t come by accident. You have to work at it. Some of the best ways to do…
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Easy Ways to Improve Your Customer Support System
A good customer support is a huge asset not only for corporate companies but small businesses as well. If you can form a strong customer relationship, it can generate higher profit and return of investments. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Focus On The Customer First, Not The Money
Numerous analogies about the role of the customers to a business have been made. Truth is, there would be no business if there were no customers. Or rather, it’s your customers who’ll help you achieve your core business goal- to make money. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Common Customer Support Failures and How to Solve Them
Most companies think that when you build a store customers will start coming in – it doesn’t work this way. More specifically, customers won’t keep coming back to you just because you’ve built it for them. Perhaps, this works before but today with the evolution of technology customers have become more tech-savvy. Yonyx enables organizations…
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Policymaking to Improve Customer Service
It’s risky to leave things up to chance or tradition when talking about customer service issues. Unfortunately, that’s what many businesses today are using because they don’t have a set in stone policy that dictates customer service norms. This is something that you’re going to have to do if you ever want to take improving…
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How to Become an Excellent Customer Support Manager
Customer support is not just a process to implement. It involves managers who developed skills and have specific mindset in handling customers. If you want your company to provide services that can amaze your customers, you need to develop the skills of an excellent customer support manager. Yonyx enables organizations to create multi-media flowcharts that…
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Be a Customer Service Leader in Your Company
Your role as a business leader in your company is vitally important if you want your new and improved customer service policy to be a success. It will really determine whether or not you’re dedicated to providing your customers with quality service or if you’re just going through the required motions to appease people. This…
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How To Create Lasting Impressions On Your Customers
Most people give a lot of attention to first impressions. In fact, there is an old saying which states; “you never have a second chance with first impressions”- which is a good thing. First impressions set the tempo and speed of what will happen. For your business, customer care is better off started on a…
