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Getting Your Concept Service Right
Sometimes you can be the metaphorical blind man making the conclusion that an elephant is hairy since you’re grabbing onto its tail. What are the things you can do to ensure that you get your customer service concept right the first time around? Well first of all, you better know your customer pretty well! However,…
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Social CRM by the Numbers
A lot of arguments have been raised about the viability of social CRM and its significance on the success of the organization. Although mostly perpetrated by people who furiously believe in the old school ways of running customer relations- this post gives you the statistics on why social CRM must be part of your company’s…
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How Customer Complaints Can Help You Serve they Better
Photo by ROCKETMANN TEAM Most businesses feel jittery whenever customers complain about their services, products, or way of doing things. If your business receives massive customer complaints, it can be a sign that things are going wrong. Customers want help. Nevertheless, understanding customer complaints is more of an art- here is how you must take…
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Essential Elements for Your Business Concept
Here is a short list of things that is necessary for creating an effective and powerful business concept (whether it be for a service or a product): FEATURES: When we use the word features, we mean the words we use to help describe the benefits and specifications of your product or service. It’s important to…
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The Insider’s Guide to Happy Customers
Have you ever wondered why all of us seem to love Johnny Depp with so such passion? The answer is simple- he is infuriatingly charming! Your customers also demand the same thing from your company. They will stay loyal to your business as long as you’re committed to making them happy. Yonyx enables organizations to…
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How to Make Rock Star Customer Service Reps
Customer service representatives are the bread and butter of any company’s customer care department. When customers need some advice, when they need solutions or when they need help with problems concerning your products, it’s the customer reps they call. Is it impossible for businesses to create rock star customer care staff? Well, not entirely. Yonyx…
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The 3 Biggest CRM Blunders You Should Never Make
Customer relationship management is one of the fastest growing sectors of enterprise. Although this drive is rapidly pushed because of the current demanding customers and technology changes, it’s a drive whose urgency is long overdue. In all CRM drives you’re pushing in your company, watch out for this blunders you’re susceptible to. Choosing CRM solutions…
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The Evolution of Social CRM
Customer relationship management (CRM) is one of the fastest changing faces of business. How businesses treat and associate with their customers has changed in many ways in the last decade- one of them being the rise and rise of social CRM. But, why has customer relations management taken a social angle? First, the technological changes…
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Better Customer Support Leads to Increased Retention
Being in business means expecting that it grows through time. Only a few remained small despite getting more revenues but most businesses strive to grow and expand. The easiest and the most efficient way to grow your business is customer retention. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help…
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Defining Your Service Concept
Nothing is more difficult and painful for a manager of products than when they see one of their products or services that just doesn’t seem to be taking off—it’s slowly (or quickly) dying. In this instance, you should have noticed the warning signs that things were going terribly wrong. Sadly, if you’ve recently started a…
