Focus On The Customer First, Not The Money

Numerous analogies about the role of the customers to a business have been made. Truth is, there would be no business if there were no customers. Or rather, it’s your customers who’ll help you achieve your core business goal- to make money.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Nevertheless, why would any sane business focus on the customers and not the money? The answer is simple- the function of any business is to find, nurture and keep customers. This has absolutely no relationship with money, at least not immediately- but later.

Research has shown that businesses which focus on building potential customer relationships, even when they’re not ready to buy, eventually convert these prospects into sales.

If you have an online business, the most effective way to focus on the customer fast is to keep a customer list- then communicate consistently. This way, you’ll not only manage to have them on the roster to sell to, but also remind them about your brand.

Yonyx gives you the power to not only collect and develop an email list with prospects you can sale to later, but also helps you publish useful information- the best way of implementing customer first mantra.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree