It’s risky to leave things up to chance or tradition when talking about customer service issues. Unfortunately, that’s what many businesses today are using because they don’t have a set in stone policy that dictates customer service norms. This is something that you’re going to have to do if you ever want to take improving your customer service seriously.
It’s not enough to just announce that you’re now a business with a high priority on customer service—that isn’t a detailed, outlined customer service policy as much as it is a wishful proclamation. Instead, you’ve got to work together with your best employees to draft ideas that will practically and effectively impact your current quality of customer service.
Try to assemble a group of people that represents a wide range of your business—people from every department. Even employees that you might not normally think have a job that is customer service heavy could have an idea that really revolutionizes the way you do things. It might not hurt to even get your shareholders involved because often they might have experience with customer service as well.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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