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Fundamental Principles of Customer Support
Customer support is a crucial aspect of a business that allows you to build excellent customer relationships, enhanced customer loyalty and bring out business opportunities. Regardless of what industry you work in, providing excellent customer support must be the center of your company. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Tips to Good Customer Support to Improve Company Profit
Many companies think that customer support is just another ordinary department within a company. Despite how challenging this department may sound, it is actually easy to implement and maintain. But a large number of companies, don’t understand the value of a good customer support system. Yonyx enables organizations to create multi-media flowcharts that provide customers…
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A Book for Great Leadership
If you’re part of an organization that has lost its way or needs motivation, then you should definitely try Gung Ho by Blanchard and Bowles. Seasoned business owners know that the topics they tackle in this excellent book are just a part of day to day company life; however, there are lots of people out…
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39 Planning and Implementing Your New Customer Service Program
Once you have a solid customer service policy in place, it’s time to implement this exciting new program company-wide! This process is most commonly known as a roll out. Most of the time, a roll out involves gathering your shareholders and employees and announcing the official arrival of your new policy. Lots of times businesses…
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How to Prevent Losing Customers through Good Customer Support
On the average, companies from all across the globe lose more than 50% of their customers for every half decade. The following are some tips to avoid losing your customers by providing excellent customer support: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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Why Big Data And Self Service Go Together
Many companies have stuck with the old ways of running customer service because telephones, emails, and postage are the common ways they use to communicate with their customers. Truth is, although some of these companies may still be relevant in their market place, or even appear successful as far as customer satisfaction is concerned- what…
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Common Customer Support Mistakes and How to Avoid Them
Your customer support can either increase your reputation or completely destroy your business. If customers have bad experience when they contact support, they may leave your company completely. And, the worst thing that could happen is when they would tell everyone they know how bad your customer support really is. Yonyx enables organizations to create…
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Why Social Customer Relationships Are Here To Stay
Naysayers in the customer relationship management industry have often predicted an eminent fail for social media as a relationship management platform. Some say the social media industry will soon hit its bubble burst, and will leave businesses counting loses. These analogies are far from the truth based on these facts. Yonyx enables organizations to create…
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What is Your Business Process?
What can you do to learn more about and improve your business processes? Normally, we go through these routines without even thinking about what we’re doing or how it’s done. What’s the main reason for this ineffective behavior? It’s simply because that’s always the way it’s been done. To help continue this process in the…
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Why Businesses Should Offer Quality Customer Support
Customer support is one of the most important departments in any forward looking business entity. This is because only businesses which care about what their customers get will survive in the future. Nevertheless, why should your business worry about the quality of customer care it gives to customers? Yonyx enables organizations to create multi-media flowcharts…
