Nothing is more difficult and painful for a manager of products than when they see one of their products or services that just doesn’t seem to be taking off—it’s slowly (or quickly) dying. In this instance, you should have noticed the warning signs that things were going terribly wrong. Sadly, if you’ve recently started a business, you may not have a lot of experience to be able to recognize those warning signs.
Products and services are constantly changing and evolving to get better since the people using them are constantly having needs that change and grow with them. If you’re creating products or services that are marketed at average, real world customers (as opposed to hypothetical customers or ideal customers) then the changes to your products and services should be able to be seen clearly. If you’re a truly excellent product manager, you should be able to visualize the process of the product or service’s upgrades.
Similarly, you should take note of those changes and make meaningful improvements to your product—either by making additions or improvements to it or by completely redesigning it.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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