Being in business means expecting that it grows through time. Only a few remained small despite getting more revenues but most businesses strive to grow and expand. The easiest and the most efficient way to grow your business is customer retention.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
The long-term success of a company is based on how well it generates new customers and how good its customer retention rate is.
The reasons why retention efforts must be one of your customer support priorities include:
- Long-term company growth
- Generate loyal customers
- Establish your business within the industry
- Customer loyalty increases referrals
How can you increase retention rates?
Identify the priorities of your customers. This information is obtainable during the first contact with the customer. Evaluate the customers’ needs and offer the service or product they expect to receive. This starts the connection of a customer-company relationship.
Be able to meet or go beyond what the customers expect. Always deliver what you promised to deliver or better yet – go beyond what they expected you to deliver. To increase customer retention rate, you must be consistent and continually provide the same quality. Without becoming consistent, you are risking your reputation in the process.
Always maintain open communication with customers. You must be able to provide timely reports, updates and status. Ask for their feedback through customer support either through your automated support system or any related channels. Customers often feel valued when you ask for their feedback or opinion.
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