The term deliverables refers to the items or parts of an item that must actually physically be given to your customers. It’s always important to keep in mind that deliverables should commemorate the beginning and also the end of the delivery of your item, product, or service. Deliverables can be anything from a sales receipt, a receipt of delivery, some sort of warranty, a rundown, or even a sales coupon. It’s important that your customers see the tangible item that you hand over to them (whatever it may be) as symbolic of the beginning or the end of their service with you, and it doesn’t matter it that service was free or charged.

Obviously with products this definition is very easy to understand; however, it gets a little bit trickier with services since they are more abstract and less physical. With a service, your components are the things that your customers actually see you doing for them. Take for example designing a maintenance service. You would want to break the components into things like diagnostics or preventatives.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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