Most business owners from all over the world think they already know the entirety of customer support. Many of them, however, do not – because customer support is an interplay of various aspects of the business including: the quality of services or products, competitive prices, timely delivery of responses, convenience, customized experience, speed, knowledge of employees, reliability and accuracy.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Here are common myths about customer support you should be wary about:
More employees mean improved customer support. It simply does not because quantity will never be the same as quality. You can hire as many employees as you want but this will never mean your customer support is better. If the employees you hire don’t have the knowledge and skills that are considered fundamental to customer support, their existence doesn’t mean anything.
Bigger employee salary means better support performance. Again, this does not follow because money will not create the right attitude and behavior. And, if you ask – what will, the answer is appreciation and recognition. It is always a good way to practice positive reinforcement in your company because it helps in motivating your employees.
Everybody understands what customer support is. Not everybody knows exactly what customer support is. If they do not know what it is, how will you expect for them to provide excellent service? The only way for your employees to have deeper understanding about customer support is to provide training and continued support.
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