Everyone has to start somewhere in whatever they’re doing- customer service included. Serving self service information is one of the fastest rising ways of serving customers online. Research has shown that serving self service information to customers is not only time saving, but also good for keeping them happy. Keeping customers happy is also good for your business.
The first thing you have to aim for when you’re creating self service information is preciseness. Always aim to say less, and mean more when dealing with clients. Truth is, your customers would rather browse your website’s humongous FAQ’s and jumbled blog posts than equally disorganized self service information.
Consider making self service information that employs multimedia for interactivity. In reality, customers browse, and consume multimedia self service information much better than static, text content. Whenever possible, use graphs, photos, videos, audio files and others to make your message easy to understand in a self service environment.
Yonyx is at the front line of helping you produce amazing self service information whether its text based or multimedia in a way customers love.
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