Debunking Some Customer Service Myths

Whenever people speak about businesses, the conversation usually gets around to talking about what challenges business owners face with trying to market and keep their customers.

One common concern has to do with the amount of money that should be invested into customer service. Most people would assume that since this has the potential to cost so much money, that only big name companies can be good at providing quality customer service. This, however, is a big myth.

Lots of business owners have the tendency to spend lots of time and money on creating sleek advertising and memorable marketing campaigns—all in an attempt to capture and keep the interest of customers. However, if you plan on just being a local or regional business, all this flashy advertising might actually be a waste.

A little over half of all companies will never develop to be national or global players. This is not a bad thing, though. All this means is that customer service isn’t just for the “big dogs.” There’s no reason that you can’t operate a local business and still provide your customers with a quality experience.

 Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

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