Easy Mistakes to Make With Customer Service

It’s common knowledge that finding a new customer to sell to is much harder than getting a repeat customer to continue to do business with you; however, there are so many retailers out there that just either don’t know or don’t care about this information. Most sales counter staff won’t even start their own sale advertisement for loyal customers, and over fifty percent of retailers (many of them small businesses) don’t even have any sort of policy like that on the books!

If you don’t think this is true, then walk into an electronics or hobby store. Chances are you’ll be in and out without a company employee even asking about what your current setup is or how they should contact you with deals in the future.

Thankfully, keeping in touch doesn’t have to be rocket science. Even a simply designed contact form can be of great benefit. Just remember to add the essential elements—like a place for their name, their address, cell phone number, and their email address. If you’re really interested in getting them to fill these out, try offering something as a reward.

 Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree