How to be Unpopular with Customers

Customer service is one of the most important roles businesses need to focus on. This is because no business can do without customer care- customers bring money to the business, each time they buy! As easy as it is to serve customers, so it is with becoming unpopular with them.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

  • Delaying responses to customers’ queries is the fastest way to become unpopular with them. Delays show one thing only- you don’t value the relationships with your customers.  To survive and earn customer loyalty, you have to serve them promptly.
  • Giving inaccurate information is another no-no if you care about your relationship with them. When this happens, your customers receive the wrong signals about you and your products, and this is worse if they end up making wrong choices based on the provided information. Always aim for up to date information.
  • Today’s customers want relationships and businesses that care for them- on a personal level even. Making your customers feel like a transaction is bad for your business because then, they owe you no loyalties. You have to create a lasting impression on them.

Yonyx allows you to revolutionize the speed at which customers are served on your website. Apart from allowing you to share more personalized yonices and multimedia information, Yonyx also helps you cut the cost of hiring a customer care analyst.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree