If you offer good customer service, your customers are bound to be satisfied. You can get an idea of whether your customers are satisfied by looking at what they say on your social media pages or by administering a customer feedback survey. Even if you offer the best prices for your products and services, if you don’t treat your customers well, you’re going to lose them. Additionally, if you have poor customer service, the people you mistreated are going to tell other people, and then those people may also avoid your business. It’s not worth the risk. You should strive to have great customer service.
Don’t make the mistake of treating all of your customers the same. Some of them needed to be given more attention than others. Loyal customers, in particular, deserve a lot of your attention.
- Loyal customers: It’s most important to keep your loyal customers satisfied. They will come back if you have expert customer service, and they may bring friends or family with them. Loyal customers deserve significantly more attention than new customers do. You need to keep them devoted to your business, as loyal customers have the potential to bring you up to 50% of your revenue.
Yonyx enables businesses to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Contact us today!
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