Which Skills Are Essential for Excellent Customer Service?

If you treat your customers poorly, you may soon find yourself without a business. Offering high quality customer service is essential to a business’s success. So, what traits and skills are desirable for your customer service representatives to have? Basic listening, speaking, and writing skills are a must. Also, an employee must have strong social skills. You can’t instill social skills in your employees, so you need to find people that already possess these skills to employ. There are a few other essential skills that are less basic:

1) Knowledgeable About Your Business

If your employees don’t know about your business, your customers will end up frustrated and consistently asking to speak to a manager.

2) Good at Keeping Calm

Customers can get angry. Employees should never get angry. If your employees have customers yelling at them, they should remain polite. If it turns into physical or verbal abuse, they should go get a supervisor.

3) Upbeat Personality

If your employees aren’t happy when they are helping customers, it reflects poorly on the business. It makes it seem as though no one enjoys working there, and as a result, it makes it hard to enjoy shopping there.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree