Never make promises that you can’t keep. This is especially important to remember if you’re a customer service representative or business owner. If you promise your customers something and fail to deliver, you won’t be able to establish trust with your customers, and trust is essential to maintaining their business. For example, if you say that you’ll a product deliver by Friday, deliver it by Friday!
Whether you are dealing with an unruly customer or a pleasant one, it’s important that you always offer high quality customer service. It may be difficult to deal with that rude customer but being rude back isn’t going to get you anywhere. Furthermore, if you do retaliate to a rude customer, you may find your business getting unwanted negative attention as a result.
You need to make sure that all of your employees are on the same page with respect to customer service policy. This will allow you to ensure that all of your employees are offering great customer service. You can make sure that they are current on customer service policy by making an announcement or by distributing papers or emails that detail the new requirements. It’s most important to make sure that they are all devoted to putting the customer first.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Contact us today!
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