Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below.
Customer Service as a Philosophical Concept
Customer service can be defined as the experience of a customer interacting with an employee, from the customer’s point of view. This experience includes the interaction before purchasing a product, along with the experiences after. Whatever the case, it’s essential that all interactions a customer has with employees are professional.
Employees should not let anything affect the quality of service they provide to a customer. If they are having a bad day or if the customer was rude to them in the past, they need to forget that and offer the customer the best experience possible.
Customer Service as a Business Concept
Customer service can also be an actual, physical department. Some businesses have a group of people whose job it is to interact with customers all day to solve their problems. Some examples of problems that these employees might help these customers handle include issuing refunds, granting rain checks, or handling customer questions via telephone.
Yonyx can help your business with customer service. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Contact us today!
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