Yonyx Posts

“We’re not talking about what you sell here, but about what else you can offer that they’d really value”. – Jay Baer It probably will never get repetitive or old to say that no business exists without its customers and irrespective of how long a company has been in business, customers will define its path. Of…

“The way positive reinforcement is carried out is more important than the amount.” – B. F. Skinner We have repeated often and you know that it is the energy and positivity of employees that will make a company run and move a business to success. Companies that do not follow this rule, may as well…

“True friends say good things behind your back and bad things to your face.” – boldomatic.com Are we serious – we want you to get customers talking behind your back? Yes – we are dead serious! If your customers are truly happy, they will talk well of you even behind your back and would be…

“Don’t finish a customer interaction without asking what else the customer may be looking for – or what other area of help they may need.” – Shep Hyken At some point and with a variety of companies, customers have experienced shoddy and slovenly customer services, which in turn makes them cautious about all companies. Despite…

“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business”– Mark Sanborn Organizational change is a given and in fact is essential for a company to move ahead and progress. However, since companies are changing their business strategy…

“Research needs to be part of an interlocking process that systematically informs targeting and positioning; getting this right the first time is more than a priority – it’s a necessity”. – Katherine Binns We know that the best way to know what customers want, expect, believe, and think about a company, is by asking them…

“Your smile is your logo, your personality is your business card, how you leave others feeling after having an experience with you becomes your trademark.” – Jay Danzie We know that a significant portion of a business’ success rests on the way it treats its customers. In order to make a success of customer service,…

“Having a plan in place for the assessment, protection, and disposal of customer data can bolster your organization again potential cyber threats.” – quickbooks.intuit.com Customers trust a business with their personal information and even financial data. Their trust is the basis of a company’s success and hence it is the duty of a business to…

“If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.” – T D Jakes As per the quotation above, it is clear that each person within a company must be driven by the same goals and be passionate about achieving them. When there is…

“Mostly, if you want to succeed, you will need your customers to see you as reliable, dependable, credible, helpful, respectful, open, responsive, and honest.” – Don Peppers and Marth Rogers The biggest of business blunders is to de-prioritize customer service hoping it would manage itself and focusing only on other things such as product development,…