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Efficiency and Quality in Customer Service
“Productivity and efficiency can be achieved only step by step with sustained hard work, relentless attention to details and insistence on the highest standards of quality and performance.” – J. R. D. Tata There are some truths about customer service – one is that it is not possible for a company to please all customers,…
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Enhancing Customer Loyalty through Social Listening
“Social media creates kinship between companies and customers, and kinship equals purchase intent.” – Jay Baer Every business would like to see all of its customers loyal. However, we know, that is a far-fetched thought and extremely unlikely. Now even more so, loyalty is fleeting and rather short-lived since customers have a large number of…
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Top Customer Service Principles
“A service culture doesn’t happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has…always” – Mac Anderson Given customer expectations and demands today, companies cannot but make customer service…
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Providing Better Customer Service
“Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.” –Kevin Stirtz It seems like a simple sentiment – providing better customer service, but by focusing on this sentiment, a company can consistently improve on the experiences a customer would have with the company. Does this sentiment…
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Making Customer Centricity the Core of Business
“Customer centricity is a culture of putting the customer at the centre of everything you do” – Brian Solis It seems like everyone knows about and loves talking about the importance of making customer centricity part of the company’s core culture. The success of every business operating in today’s aggressive marketplace depends on customer remaining…
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Make Your Competitors Irrelevant
“When you are your most authentic self, the competition becomes irrelevant.” – Pinterest While the title may sound harsh, but in today’s cutthroat business environment, the only way to ensure survival is by making your competitors irrelevant by capturing the attention and love of their customers. Of course, this may not be easy and would…
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Top Ways to Turn Off Customers
“Customers don’t care about your solution. They care about their problems.” – Dave McClure One of the top ways to turn off customers is for a company to do the opposite of what is mentioned in the quote – that is focusing on the solutions it provides rather than the problems of the customers. As…
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Is Overdoing Customer Experience Possible?
Photo by Ketut Subiyanto “In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.” – Harold S Geneen Did we just say overdoing customer experience? Providing top-class customer experience is something that all companies must strive for, as it is a top demand…
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The Responsibility of Customer Retention
“Start the retention process when the person is still open to staying and not after they’ve already told you they’re leaving.” – Pinterest In the earlier exposition, we spoke about what constitutes customer success, and what it is not. It is true however, that making customers successful with lead to retaining them for a long…
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What is and is not Customer Success?
“Make everyone think about things from the customer’s perspective…design how things work jointly with your customers.” – Mike Grafham What do you think is customer success and how can a company manage it well? We believe that customer success is about developing strategies to make the customer successful, through the association with the company and…
