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Prominence to Customer Feedback for Profitability
“Customer feedback is the ultimate truth. If you read customer feedback and listen to call center calls, you will really get grounded” – Julia Hartz There is no doubt that businesses can exist only when the company has a set of loyal and profitable customers. To ensure that customers stay, a company must consistently know…
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Managing Post-Holiday Customer Reviews
January is here – meaning the end of the holiday season, and the time also, to take an account of how your company ‘performed’ from the perspective of customer service. We discussed earlier, about the importance of holiday customer service – we now look at managing post-holiday customer reviews. These would begin coming in post…
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Importance of Speed in Customer Service
Photo by CoWomen “Everybody has a need for speed and you actually make your product, or service, or services more attractive when you do them fast.” – Brian Tracy With so much competition, especially in business, customers seek companies that can give them what they want fast. Customers contact a company only when they need…
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Refresher on Essential Skills for Customer Service Success
“Courteous treatment will make a customer a walking advertisement.” – James Cash Penney We know and every business owner knows that the surest and shortest way to the heart and minds of customers, is top class customer service. However, companies are unable to make top service a reality very often, owing to a number of…
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Top Customer Support via Phone Service
“Good customer service and smiling service should occur the minute people walk into the door. People get tired of calling and having to get transferred, they need a live person to answer the phone.” – Matt Hilton In the current technological ‘age’, customers can seek support from companies through various channels – live chat, online…
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Understanding your Business’ Value to the Customer
“Your love for customers attracts them, and differentiates you from the less loving competitors.” – 1000ventures Customers are the reason for any business, and so it is important for a company to understand and prove its business’ value to the customer. The balance of power has shifted in favour of customers, forcing companies to place…
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Getting Maximum ROI from Customer Service
“The overriding factor for consumers will be trust. – a high level of trust will result in a good customer service ROI. Consumers have to trust a supplier to deliver against its promise. Whether that is providing the best price, being available when needed, or getting a response to an inquiry,” – Customer Champions We have discussed…
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Creating a Customer Service Plan
“Don’t make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.” – Susan Ward We know that in today’s business world, top class customer service is what differentiates one company from another, and…
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Handling Negative Customer Reviews
“You want to be extra rigorous about making the best possible thing you can. Find everything that’s wrong with it and fix it. Seek negative feedback.” – Elon Musk Every business would be vulnerable to negative customer reviews – irrespective of the size, stature, and time in business, of companies. Managing these reviews can be…
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Using Service Failure for Success
“Failure is the opportunity to begin again more intelligently.” – Henry Ford Zero defect / failure may be the goal for most businesses, and is necessary to deliver a certain standard of service to customers and to ensure long-term success for the company. However, we know that every business has its failures and lapses and…
