Yonyx Posts

“Make every interaction count, even the small ones. They are all relevant.” – Shep Hyken The important thing to know for any business is that customers hate to wait. Businesses must not only make consistent efforts to reduce actual waiting times, but also those that customers perceive as waiting times – the time that customers…

“Churn rate is a measure of the number of customers who discontinue a service in a given period of time. A high churn rate suggests that either you’re better at acquiring customers than serving them, or you’re not acquiring the right customers.” – niswey.com The definition of customer churn rate clearly shows that a company…

“The landscape for business isn’t changing because of social media, it’s changing because consumer expectations are evolving.” – Brian Solis In the last exposition, we spoke about the need for consistently improving customer service. The fact is that as businesses change to meet the growing demands of the market, so do the needs of customers.…

“What we’re talking about is improving customer service. Virtually any company can benefit from it”. – John Tschol Since customers and their expectations and needs are constantly changing and evolving, it would make sense for a company to work constantly at improving customer service it provides. In fact, consistently enhancing this crucial area must be…

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf Anyone running a business would know that customer service is now the top differentiator for any company. This means every company must have a robust and successful customer service strategy that would enable it to understand how to interact with customers –…

“Nothing haunts us like the things we didn’t buy” – fashionchick.nl With rising competition, shrinking markets, low customer attention span, and limited resources, every company is trying every ‘trick in the book’ to attract and retain the largest number of customers possible. One of the top ‘tricks’ is customer FOMO – fear of missing out…

“Make the customer’s problem your problem.” –Shep Hyken We already know that there will be times when customer situations would run into trouble, and a company would have a tough time dealing with the resultant frustration and ire. Such situations can even occur daily, and there really is no way to prevent completely, things from…

“In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer’s needs, and it must provide a product that delivers the promised benefits.”- Jay Levinson Which business owner does not understand the importance of building customer relationships?…

“The only purpose of customer service is to change feelings”. – Seth Godin Every business faces the challenge of customer service failure – almost daily. This would happen despite a company’s best efforts to keep its customers happy by ensuring that they receive the kind of service they expect. However, research results indicate otherwise –…

“Moments of truth tell the tale of success or failure. Every contact with the customer creates a lasting impression – for better or worse. Handle each opportunity with care.” – Bill Quiseng Some companies do a better job at creating and building robust relationships with their customers. This is what makes for service excellence, and…