Yonyx Posts

“The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; the human touch.” – Shep Hyken Technology and human touch seem to be two ends of a business spectrum – technology always associated with robotic systems and mechanical operations. It would see ‘out of place’ therefore…

“We’re trying to do something really interesting and fun but we also need to be humble…because we know that everything is based on this foundation that we’re trying to do what’s right for the customer….you realize that these users make your livelihood possible.” – Kevin Hale The title of this exposition; customer-focused companies win, may…

“Today knowledge has power. It controls access to opportunity and advancement.” – Peter Drucker There is possibly no better way to describe the benefits of knowledge management for a company, than the quote above. For a business, coupled with speed, particularly in customer service it plays a vital role to ensure long-term customer satisfaction, leading…

“By treating employees well, he explained, you end up with a first-class workforce that will in turn demonstrate a good work ethic and great customer service.” – Gary Kelly The topic of customer service instantly brings to mind the responsibilities of a company towards its customers and the care that they deserve. Delivering top class service…

“Call when you say you will, show up when you say you will, and deliver what you say you will. Inconsistency destroys trust and trust is the foundation of all relationships.” – Paul Carrick Brunson Customers now have many more ways to connect with a company, give the large number of customer service channels now…

“Revolve your world around the customer and more customers will revolve around you.” -Heather Williams If you have a business, you have customers. These customers make decisions with regard to buying, almost daily, and they have a number of reasons why they would go ahead with a purchase or not. Some customers know what they…

“Focusing on the core of your brand – and staying committed to that focus – is the key to building a strong brand.” – Denise Lee Yohn Irrespective of the size of a company and the industry within which it operates, it is critical to build a strong brand customers identify with and are happy…

“Increasing customer retention rates by 5% increases profits by 25% to 95%”. – Harvard Business School Given the statistics mentioned above, it would seem that every company would go all out to ensure customer retention. This is not something that will happen on its own – companies must be proactive and relentless in the pursuit…

“Take some time to play around with segmentation. If you can pinpoint your best and worst customers it’s well worth the time.” – Des MacHale Every business has different ‘kinds’ of customers. Some are loyal and profitable, contributing in several ways to the success of the business, while others are clearly a liability. They cost…

“How you think about your customers influences how you respond to them.” – Marilyn Suttle One of the top reasons for customers staying or leaving a company is response time. Effective response time to customers is essential to keep them happy and ensure that they come back with more business. Customers do not like to…