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Balance between Customer Service and Data Protection
“The more sources you have coming into a stream of customer data, the more likely you are to get some pollution. If everybody just pollutes a little bit, it adds up to a whole lot in the end. Ideally, you want to stop it or catch it at its source.” – Aaron Zornes We spoke…
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The Role of a CEO in Customer Service
“Teaching your employees something new creates an instant connection, and they will respect you for it. If you can do this in a job interview, you will be sure to attract the smartest people. Money doesn’t mean much to a lot of the smartest people in the world—they want to grow their intelligence rather than…
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Improving Customer Experiences through Technology
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.” – Robert Spector Technology has brought about many new and exciting changes…
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Increasing Conversions through Emails
“Customer Conversion is dependent on the right customer conversation.” – Rasheed Ogunlaru It may be one of the more traditional methods of communicating, but there is no doubt that getting in touch with existing and prospective customers via email, is still alive and ‘kicking’. Growing a business is tough – more so when it is…
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Impact of Employee Stress on Customers and Business
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve…
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Respecting Customer’s Time – Provide Self-Service Options
Photo by Liza Summer “Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly…
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Setting Standards of Customer Service within your Company
“Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” – Richard Branson In the previous exposition, we spoke about keeping customers committed and how it contributes to the overall success of a company. We will look at setting standards…
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Keeping Customers Committed to your Company
“All customers are partners in your mission”. – Shep Hyken We know that customer loyalty is now an ephemeral quality – you might find some rare companies that enjoy this status. If you are not one of them, you know that keeping customers committed is possibly one of the hardest things you have to do.…
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Simple Ways to Leave an Enduring Impression on Your Customers
“Your smile is your logo, your personality is your business card, how you leave others feeling after having an experience with you becomes your trademark.” – startingwitha.com There is an old expression – “You never have a second chance to make a first impression.” True as this maybe, the fact is that a first great…
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Encouraging Customer Feedback – Clear, Precise, Useful
Every company must solicit customer feedback. That is probably the easy part. The challenge lies in encouraging customer feedback on the survey questions. The reasons for this could be many – lack of interest / time, a customer may be unable articulate expectations, the questions could be poorly structured such that elicit only yes or…
