Yonyx Posts

“In a crowded marketplace, fitting in is a failure. In a busy marketplace, not standing out is the same as being invisible” – Seth Godin The business world is a busy place with everyone working at break-neck speed and fortunes changing by the minute. The reason for any business is customers hence it does not…

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions”. – Betsy Sanders When the words customer service / support are mentioned, the image that crosses one’s mind…

“Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a…

“In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer’s needs, and it must provide a product that delivers the promised benefits.” – Jay Levinson Any business owner would know that setting up a business is…

“Don’t think of what it costs to train your employees in customer service – think what it costs NOT to train them.” – Shep Hyken It is true – the cost of untrained employees, slovenly service, and shoddy products is a lot higher, than focusing on doing the opposite. A company’s best and most valuable…

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”. – Donald Porter Customers may be tough and even unreasonable at times. However, from reading the quote above, it is clear that they expect companies to be human – meaning they expect mistakes and are ready to…

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage”. – Amy Jo Marti In a short span, personal and business lives seem to have become almost unimaginable without social media.  For companies, it has become a highly visible and effective platform to communicate with customers –…

“Fulfil the searcher’s task, not just their query. Resolve their mission.” – Rand Fishkin    Competition has increased, and continues to become more frenetic and hectic in every sphere of the business environment. The pace of this change is in an accelerated mode and does not show any signs of abating. The number of channels…

“Even if it’s just 1 or 2 percent churn, it could be devastating to a company”. – Larry Ponemon Customers now have become smarter and more aware of with whom and when they spend their money. They seem to be holding on to their purse strings a lot more tighter than ever before, making it…

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh Customers are becoming increasingly demanding and seek to interact with companies when they want and through a channel / channels that is most convenient for them. This is irrespective of the service they seek – a response to a…