Yonyx Posts

“Negative Customer Reviews can be a blessing in disguise if you know how to use them to your advantage.” – sweettoothrewards.com Every business needs customers and with them come their feelings, behaviours, attitudes, opinions, and the ability to voice each of these. With people practically ‘living’ inside of the online world, it would be imprudent…

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.” – Marilyn Suttle Something that every business owner and company would know is that the realm of customer service is a rather large and complex one. Anything that concerns the customer directly (and indirectly) is part of…

“By far, the most requested improvement from customers was “Better Human Service” – Genesys Global Survey, 2009 Every company now can claim that they provide customer service – they have to. However, going by the statement above from the survey it is clear that customer service personalization is what customers want. They want tailored experiences,…

“People work for money but go the extra mile for recognition, praise, and rewards.” – Dale Carnegie Employees would pass on to customers what they receive from their company. As per the quote, it would be beneficial to a company to ensure that they not only compensate their employees well, but also show them appreciation…

“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” – Steve Jobs One of the premises of top…

“Move from serving clients the way YOU like to be served to serving them the way THEY like to be served. It’s as simple as asking their preference.” – Marilyn Suttle Just recently, and in the past too, we have discussed the importance of managing and connecting to the emotions of customers. Today we are…

“In an era when companies see online support as a way to shield themselves from ‘costly’ interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology. So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.” – Kristin Smaby We…

“If as a company, your customer service is not becoming to your company, your customers will be going to your competition.” – Bob Teague We have discussed several times about the importance and value customers now place on service. In fact, customer service has overtaken quality products and competitive pricing as the most preferred aspect…

“Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty.”- Nirmalya Kumar The interesting truth about customers and their buying decisions is that the approach is hardly ever rational / logical. What this means is that they do…

“Make your product easier to buy than your competition, or you will find your customers buying from them, not you” – Mark Cuban Most companies would have a wide range of products and or services, and would strive to ensure that they maintain high quality and provide top class customer service too. This should mean…