Yonyx Posts

“On a very, very small number of occasions in my various service roles over the years, I’ve asked customers to leave the establishment because they were incorrigibly belligerent, hostile and abusive, and flat-out refused to accept any attempt to satisfy them. In these cases, the people were shopping for a fight rather than a commodity.”…

“5x is the cost of acquiring a new customer over retaining an existing one. Retention marketing has today become a core business requirement”. – slideshare.net In the previous exposition, we talked about the importance of developing your employees, not just from the perspective of their growth but also for the success of the company. Engaged…

“You don’t build a business. You build people and then people build the business. – Zig Ziglar We have mentioned and it is a fact that employees are a company’s biggest and best asset. It makes sense for your company to pay attention to their welfare and invest in developing your employees. The business environment…

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner Most companies strive to make the ‘face’ of their business – their website – as appealing and attractive as possible. A lot of investment in terms of time and money goes into putting…

“Excellence comes out of respect, which is at the heart of customer service”. – Shep Hyken Respect from customers is earned and sustained through top class service. This is an indispensable and invaluable tool for any business to gain more customers and keep them loyal. When a business remains steadfast in its promises and upholds…

“Every piece of your content should be excellent, enough that customers are compelled to share it.” – Joe Pulizzi We have mentioned earlier too that apart from providing business, customers can prove to be value-added partners too in a variety of ways. They can help innovation and provide ideas and insights, and other such highly…

“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that”. – Herb Kelleher By utilizing employee talent effectively, a company would be placing high importance on its employees. It is true – when…

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” – William James We know that customer service is perhaps one of the most challenging and stressful jobs, given that despite best efforts, conflicts with customers are inevitable. The…

“Make it personal! Get as close to your customers as you possibly can, and then get closer still so you can give them a squeeze.” – Jeffrey Hayzlett Customers expect to receive courteous treatment. Research too reveals that a whopping 78% of customers said that their most memorable experiences with a company happened due to…

“Perhaps the most salient factor for the most successful brands is the promise of consistent quality. Whether it’s a business or a consumer making a purchasing decision, they want to be sure in this world of endless choice that their decision is the right one”. – Rosi McMurray By increasing awareness of why and how…