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Memorable Customer Experiences for Better Relationships
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution” – Rick Tate Memorable customer experiences do not come about by chance and neither are they sustainable without relentless effort and endeavours. Businesses…
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Engaging Customers through an Omni-channel Strategy
“…it means listening to and capturing data and behaviour from a customer across all channels…” – Loren McDonald Most businesses / companies probably understand that the success of the relationship with their customers goes beyond the business transactions. A research has shown that the top people of most companies believe that engaging customers through an…
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Motivating Employees through Recognition
“Employee recognition is easy. It means paying attention to the good stuff and calling it out. It’s as simple as an authentic “Thank you,” or an employee-run rewards system. Because of it, employees feel seen, valued, and proud”. – youearnedit.com Customer service, as we know, is not the domain or responsibility of only the customer…
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Employees must Engage with Customers
“In this age of the customer, the only sustainable competitive advantage is knowledge and engagement with customers.” – Forrester The importance of a great workforce – engaged and energized – cannot be overemphasized. Employees interact with customers and the manner in which they do so could either engage customers or chase them away. Companies face…
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Increase in Prices without Annoying Customers
“Quality comes with a Price. So now you know how to increase your price”. – malenadugroup Customers require deft and skilful handling – anything could be a trigger to irritate or annoy them. Among the things that could possibly escalate quickly is the company’s decision to affect an increase in prices – this decision is…
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Importance of Payment Options for Customers
Photo by Pixabay “Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple.” – Sir Richard Branson Customers have a wide range of options. So many companies offer similar products and price points. Would it not make sense to give customers multiple options through your company, so they find…
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Most Common Customer Service Mistakes
“The world’s greatest brands have made mistakes, only to bounce back stronger than ever. Shame lies not in failing, but in failing to learn from failure.” – Rob Grav According to the quote, the biggest and best brands and companies have failed sometime but they have become big and successful by learning from their mistakes.…
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Make your Business Stand Out from Competition
“You can’t look at the competition and say you’re going to do it better. You have to look at the competition and say you’re going to do it differently.” – Steve Jobs In a dwindling and shrinking business world, becoming a voice that is heard and respected is becoming one of the biggest challenges for…
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Importance of Understanding Customer Behavior
Photo by Tim Douglas “Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened. – Brian Solis Every business deserves to be successful, given the hard work and toil the people involved…
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Protecting Personal Information of Customers
“The practice of trying to trick or manipulate people into breaking normal security procedures is called ‘Social Engineering’. The principle behind social engineering and scams in general is that people are the weak link in security – that it can be easier to trick people than to hack into computing systems by force. Social engineers…
