Yonyx Posts

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”. – Sam Walton There could be many things to ensure customers choose your company. They are always in need of professionals who can handle their specialized needs and…

“Any good apology has three parts: 1. I’m sorry. 2. It’s my fault. 3. What can I do to make it right? Most people forget the third part.” – quotepedia.com The subject, of apologizing to customers, needs special attention, since irrespective of the efforts a company makes to keep everything right, there will most certainly…

“Collaboration is important not just because it’s a better way to learn. The spirit of collaboration is penetrating every institution and all of our lives. So learning to collaborate is part of equipping yourself for effectiveness, problem solving, innovation and life-long learning in an ever-changing networked economy”. – Don Tapscott When we speak about collaborating…

“Listening to feedback makes customers feel more appreciated and part of the value creation process.” – Ray Poynter Customers are the reason that companies exist and thrive. It would then be reasonable to assume that what they say matters and it is the responsibility of every company to collect customer feedback in a systematic and…

“Never before in history has innovation offered promise of so much to so many in so short a time.” – Bill Gates Innovation means different things to different people. The one constant however, is that innovation in every aspect of life and business will put its ‘supporters’ on the fast track to success. For businesses,…

“Customer experience needs to be a competence, not a function. The end game is to have a customer-centric culture and a set of customer-centric processes, at which point customer-centricity becomes self-sustaining.”- Harley Manning A customer-centric strategy for a company would be to look at the company from the customer’s perspective rather than focusing on itself.…

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” – Mark Cuban Relationships are very fragile and a simple mistake or…

“Employee Engagement – the emotional commitment an employee has to the organization and its goals, resulting in the use of discretionary effort.” – Kevin Kruse Human resources are assets – possibly the most valuable assets for any company. It is surprising then that so many companies fail to leverage this asset to better their standing…

“Customers only think problems – you have to provide their solutions.” – zenworkz What would you define as great customer service – as a customer and as a business? We think that among all the factors that go into great service, being able to identify customer problems would probably be one of the most important.…

“Good companies will meet needs; Great companies will create markets.” – Philip Kotler This is the age of ‘fast’ – everything is now and always on. Smart technology is present in every aspect of life – it is fast and always available, which in turn has made people highly impatient and unwilling to wait for…