-
Biggest Challenges in Customer Service
“Companies spend millions on the land, building the store, and stocking it full of product, all for one thing—the customer. But, when the customer actually appears, they fall down on the job. All that time, thought, and money is wasted if the customer walks out, never to return.” – John Tschhol The face of customer…
-
Using Customer Data Effectively
“Any enterprise CEO really ought to be able to ask a question that involves connecting data across the organization, be able to run a company effectively, and especially to be able to respond to unexpected events. Most organizations are missing this ability to connect all the data together.”- Tim Berners-Lee Putting in place strategies and…
-
Aligning business with customers
“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” – Richard Branson Aligning business with customers simply means that the whole company – every member of staff – know that serving…
-
Understanding the Customer Future Needs
“As a company, you need to get to the future first, ahead of your customers, and be ready to greet them when they arrive.” – Marc Benioff No one sets up a business only to wind it up in a short while. However, in order to keep it alive and healthy year after year, companies…
-
Learning from Customer Satisfaction Surveys
“Customers are no longer buying products and services – they are buying experiences delivered via the products and services.” – Gregory Yankelovich We know that learning and receiving feedback from customers is important. The most effective and common form of doing so is through customer satisfaction surveys. Even though there is some truth in the…
-
Making Employees Business Partners
“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic We have been discussing about the many ways that employees can be either assets or liabilities for a company. It all depends on how they are treated. Companies…
-
Build a Diverse Team for Global Success
“Interdependent people combine their own efforts, with the efforts of others to achieve their greatest success.” – Stephen Covey It is no longer tough or inconceivable for any company to become a global company. However, in order to gain global success, a global mind-set is required. This essentially means that your company is willing to…
-
Underperforming Employees Can Affect Business
“If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes”. – Henry Cloud The quality of employees can make or break a company. Studies show that the work output of good employees is more than 3 times that of…
-
Ethical behavior with Customers
Photo by Thirdman How does your company place ethical behavior with customers at the core of its strategy? As a company, it is important to treat your customers with dignity and accept their diversity. One of the tools you can use to improve your customer service is interactive decision trees. In this guide, we’ll take you…
-
Customer Participation is Crucial
“The act of providing feedback and suggestions helps align customers to a business, and “companies can even recapture defecting customers simply by contacting them and encouraging them to participate.” – Omar Merlo, Andreas B. Eisingerich and Seigyoung Auh Getting to know customers is the first step to a great business. The most effective way to…
