Yonyx Posts

“The employer generally gets the employees he deserves.”- J. Paul Getty Is your company the kind that continually ‘keeps watch and nags’ its employees, makes them work too hard and late hours and refuses to acknowledge their efforts except once a year? Well don’t be surprised if we tell you that you are the reason…

“This is the dark side of brands…Whether it’s a big screen TV or a car, the evidence is overwhelmingly clear that human beings metabolize these things very quickly…These kinds of external objects do not provide enduring satisfaction.” – Dan Pink Which of us does not know someone who is a brand maniac? Some of us…

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” – Lauren Freedman We have discussed previously as to how companies are working towards cutting costs and also continually trying to raise the bar on their customer service. We also discussed that customers still prefer…

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos As a function, customer service is by its very nature demanding. The quote above aptly describes the paradigm shift in the thought…

“Social media spark a revelation that we, the people, have a voice, and through the democratization of content and ideas we can once again unite around common passions, inspire movements, and ignite change.” – Brian Solis Social media has undoubtedly become a ‘dictator’ – it dictates how people interact, how companies engage with customers and…

“Go beyond merely communicating to ‘connecting’ with people.” – Jerry Bruckner The times have changed. Customers have changed. The friendly chit-chat in the neighbourhood grocery store is passé. Customers expect and we must add, demand that companies no longer focus on only satisfying their basic requirements. They want to ‘feel’ a synergy and they strongly…

“Once you achieve intimacy and connection, I predict that innovation, partnership, execution and success won’t be far behind.” – Susan Scott Customers are a demanding lot and rightly so. However despite the hard-core business demands, they too desire to move beyond just individual transactions and experiences and build long term relationships with the companies they…

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity”. – Douglas Adams Irrespective of size, or range of products or the seemingly best customer service there is, a company is nothing if it does not maintain integrity in business dealings. Companies must…

“Customer partnership is a shared journey to create a future for both parties that is better than either could have developed alone.” – Emmett C Murphy and Mark A Murphy Any company that claims to be customer focused, customer centric, customer aligned or any other such terms to indicate their affinity with putting customers first,…

“The successful man is the one who finds out what is the matter with his business before his competitors do.” – Roy L. Smith The quote is bang-on to let companies know how important it is to know what is going on inside their company that needs tweaking and changing and also to do it…