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What You Can Learn About the Customer Experience Through Social Media
Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the customer experience when you take a moment to listen. Yonyx enables…
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Social CRM | The Leveling Up of Customer-Company Communication
Social CRM has been in the spotlight ever since social media platforms were introduced in the industry. Through it, the two-way communication between customers and the company has been made possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The integration of…
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3 Things Your Business Doesn’t Know About Social CRM But Should
The good news is that more and more businesses of all sizes recognizes the benefits of social CRM and are implementing campaigns. The bad news is that many businesses are unaware of a few key points necessary to get the most out of their social CRM campaign. Yonyx enables organizations to create decision tree driven…
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My Business Has Social Media Profiles Set-Up. Isn’t That Social CRM?
No, but it’s a start! Setting up profiles for your company on social media websites is the first step in social CRM, but it’s certainly not all that’s entailed. Let’s look at how you can turn a basic business profile page on Facebook or a similar website into a successful social CRM campaign. Yonyx enables…
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3 Unique Ways To Earn Customer Loyalty (Revisited)
There is more to customer loyalty rather than the popular discount programs offered to customers. Companies who have felt contented and sill using discount programs to earn customer loyalty have failed miserably. Times have changed and customers are wiling to get a much expensive product as long as it suits their needs perfectly. Perhaps,…
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3 Things Your Customer Service Reps Should Know About Customers
Customers are the daily people who you interact with everyday in your company. They can be termed as the ones who make a business shine. Therefore there are the people you should keep close when you want to succeed. Your customer service team is the one designated to keep customers close to the business. Customer…
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Interactive Decision Tree | Walks Customers through Troubleshooting
The interactive decision tree walks customers through troubleshooting without the help of live customer representative. It gives customers a series of items or questions related to the current situation they are in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. How does it work in…
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Interactive Decision Tree | The Latest Trend in Customer Support
Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can. However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without…
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How To Create Useful Customer Conversations, Not Campaigns
Talking about yourself or what you are about (all the time) will not win the damsel on a first date. The same principle applies in social media customer service management. Your customers are not ready to hear your rhetoric about how awesome your product is all the time through endless promotional campaigns. They’re on those…
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How to Build Your Business Based on Customized Service Today
One of the biggest growth challenges facing businesses today is the fact that it has become extremely hard to offer unique customer service. For cash strapped businesses, one-size-fits-all seems to be the order of the day, yet it can be catastrophic. Your business needs to focus on customized service if it is to make any…
