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3 Methods That Can Help Turn Unhappy Customers Into Loyal Ones
Do you know that having an unhappy customer or a negative experience with a customer can help improve your business? However, this can only happen if you learn lessons from the unpleasant situations and act in a way that wins unhappy customers back. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Basic Mistakes To Avoid When Providing an Interactive Decision Tree
Your business may already understand the benefits of providing creative customer support through an interactive decision tree, but are you making the same mistakes that many businesses make? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Take a look below at the basic mistakes that…
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Why You Still Need a Helpdesk With Your Interactive Decision Tree
An interactive decision tree automates customer support, allowing customers to resolve many troubleshooting issues on their own. That does not mean, however, that a decision tree eliminates the need for a helpdesk altogether. On the contrary, a decision tree and a helpdesk should go hand in hand to create the optimal customer experience. Yonyx enables…
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Social CRM | Collecting Data and Converting it to Useful Information
Social CRM is the evolved form of customer relationship management. Apart from the fact that you add social media networks into the system, the functionality of CRM remains the same. However, you need to understand that the way it works has already been heightened. Yonyx enables organizations to create decision tree driven interactive guides for…
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Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Top Five Things You Should Do To Improve Customer Loyalty
Building customer loyalty is a challenge for nearly all businesses, yet very important. To help you get ahead of the curve, here are five tips to help you enhance your customer loyalty. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Go where customers are…
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Avoid These 2 Common Errors Companies Make Using Social CRM Techniques
Social CRM is an incredibly powerful tool that helps businesses provide creative customer support and improve the customer experience. To do so, however, social CRM must be carried out with the best practices. Otherwise, you won’t see the results you were hoping to get out of social CRM. Yonyx enables organizations to create decision tree…
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How Technology Helps Businesses Thrive In Customer Service Today
Keeping your customers happy through the delivery of fast, accurate and convenient service is crucial for building long term customer loyalty. But it’s not the only thing that matters. Your business should consider and balance customer needs with their own business goals like productivity, regulations compliance and revenue growth. Yonyx enables organizations to create decision…
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Why You Need an Interactive Decision Tree to Support Your Products
When a customer purchases a product from your company and takes it home, that is just the beginning of the customer experience. Customers expect a certain level of creative customer support that involves troubleshooting information and a helpdesk. The best way to provide the creative customer support that your clients are looking for is through…
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Social CRM | Getting in Touch with Customers Effectively
Many entrepreneurs would say that social CRM is the new customer relationship management system. However, it is just the evolved form to get in touch with customers – both existing and potential ones – effectively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social media,…
