Why You Need an Interactive Decision Tree to Support Your Products

by | Jan 29, 2014 | Automate Support

When a customer purchases a product from your company and takes it home, that is just the beginning of the customer experience. Customers expect a certain level of creative customer support that involves troubleshooting information and a helpdesk.

The best way to provide the creative customer support that your clients are looking for is through an interactive decision tree. By providing a decision tree in support of products, customers can enjoy self-service and an enhanced customer experience.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Though many business turn to social CRM for customer support and with good reason, an interactive decision tree provides the most direct approach to troubleshooting an issue. Starting with the symptoms of the problem, customers can follow along with the visual workflow of the decision tree until a resolution is reached.

At any point along the way, your customers can connect directly to customer service helpdesk to better provide assistance. While social CRM provides the connectivity of creative customer support, a decision tree is still the most streamlined process of automated support.

Luckily, social CRM and a decision tree can work together to create the optimal customer experience. When you combine the customer support of a decision tree with the convenient connection through social CRM, you will have provided adequate support for your product.

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Improve Customer Service using Decision Trees

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