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How to Increase Customer Retention and Loyalty with Social CRM
If used correctly, social CRM is a very effective tool in generating customer retention and ultimately customer loyalty. Social CRM allows your business to connect with your customers in a conversation, resulting in creative customer support. To get the most out of your social CRM campaign, follow the basic principles listed below and improve the…
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Questions to Think About Before Initiating a Social CRM Campaign
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider consulting with a customer support analyst about your social CRM goals. Yonyx enables organizations to…
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How Automation Can Either Help or Hurt the Customer Experience
Automating certain aspects of the customer experience can lead to an enhanced experience that results in customer retention and loyalty. However, automation reaches a point when it can actually hurt the customer experience by removing the personal touch from the interaction with your company. Yonyx enables organizations to create decision tree driven interactive guides for…
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Understanding Weak Areas to Improve the Customer Experience
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative customer support. Yonyx enables organizations to create decision tree…
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Social CRM | Helps You Develop Stronger Customer Relationships
Have you noticed how people today interact with each other especially with the introduction of a wide array of mobile devices? As an entrepreneur, you must cope with the fast-changing trend and adopt a new system that helps you develop stronger customer relationships – introducing, social CRM. Yonyx enables organizations to create decision tree driven…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Social CRM | Interactive Conversation with Your Customers
Social media like Facebook and Twitter – the leading social media networks, actually – allow their users to post personal updates and make comments or feedback on the pages that they like. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. If you…
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5 Signs You Need Social CRM Help From a Customer Support Analyst
Just because you know you need to implement social CRM into your creative customer support plan, doesn’t mean you know HOW to run an effective social CRM campaign. Be aware of the 5 signs listed below that it’s time to turn your social CRM campaign over to a customer support analyst to reach your desired…
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Here Is How To Keep Improving Your Customer Satisfaction
This article gives you five ways to improve your customer satisfaction. Read along. Be personalized. Your customers don’t want generic responses to their queries especially when they call in with their problems, or when you’re serving them on live chat. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Use an Interactive Decision Tree to Improve the Customer Experience
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s…
