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Customer Service Is Like A Game. Here Is Your Strategy To Success
Customer service management is a game that- literally- almost every business plays. Truth is customer service management is not easy. Here is your guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Basics Customer service management equals focusing on customers, 100%. This understanding is the…
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Why Customers Love Using A Decision Tree Driven Troubleshooting Guide
When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process. Yonyx enables organizations to create decision tree driven…
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Interactive Customer Service Best Practices to Bear in Mind
There are best practices on interactive customer service to bear in mind when you’re a business entrepreneur. This often starts in training your employees from the beginning. How to make sure best practices are implemented when it comes to interactive customer service through training? Train through Role Playing A role-playing approach for interactive customer service…
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Reasons Why Social Media Sites Must Be integrated in CRM
The reasons why CRM has to evolve in a business can be summarized into one phrase – customer-oriented. However, to fully concretize the reasons, let us look at some statistics specifically on the reasons and the ways people use data and information. 1. More than 90% of the general population want social media presence for…
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Understanding the Specifics of Social CRM for Better Business
As you probably know, CRM (Customer Relationship Management) is composed of three business facets – marketing, service/support and sales functions. All of these things have a purpose of moving customers from potential to existing ones. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Key Points to Remember when considering social CRM
Perhaps, you’ve probably heard social CRM a lot of times lately. In fact, it is a trending topic among business entrepreneurs. If you’re seriously considering social CRM then you should probably remember the key points below: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social…
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Secrets Of Customer Service Success Without Lots Of Technical Skills
Nearly every one of us is sold a customer service lie everyday: treat all your customers the same, keep working hard on your customers, keep focusing on your product, it will sell itself! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The above mantras work…
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Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…
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How To Obey Your Customer Service Commands For Business Success
Most business owners have commands they believe will take their businesses to the next level. Some of them are clichés; “customers always come first”, “customers are always right”, “customer first”, etc. Coincidentally, these commands are broken by the same people who create them (the businesses). Yonyx enables organizations to create decision tree driven interactive guides…
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
