Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience.
Creative customer support is the most direct way to effect the customer experience. Let’s take a look at three ideas that will certainly improve the troubleshooting and support aspect of the customer experience.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Social CRM Campaigns
More and more customers are using mobile devices to connect with businesses through social media websites. Your business shouldn’t miss out on this opportunity to offer the preferred customer experience. To do so, execute a successful social CRM campaign.
Interactive Decision Tree Automation
Customer self service is the biggest trend to hit 2014, and your business must respond with automated support for troubleshooting and other common issues. An interactive decision tree is the best choice for automated support and a better option than a knowledgebase or FAQ.
Helpdesk Support Available 24/7
You never know when a customer will need troubleshooting support or to resolve a problem. If you’re competing in the global marketplace with a number of timezones, 24/7 helpdesk support becomes even more important. A helpdesk is the perfect supplement to a social CRM campaign, as well as an interactive decision tree.
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